Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

Damages, defects, and issues

Please inspect your order upon reception. If your item arrives defective, damaged, or if you receive the wrong item, contact us immediately at VitalFT20@gmail.com with photos of the issue. Once your claim is reviewed and approved, we will send you a full refund or a replacement at no additional cost — you will not be required to send the item back to us.

Change of mind returns

If you simply changed your mind and the item is unused, unworn, and in its original packaging, you may request a return within 30 days of delivery. To start a return, contact us at VitalFT20@gmail.com with your order number. If your return is approved, we will provide you with instructions on how and where to send your package. Return shipping costs for change-of-mind returns are the responsibility of the customer. Items sent back to us without first requesting and receiving approval will not be accepted.

Exceptions / non-returnable items

Certain items cannot be returned, including personal care goods, and any product marked as final sale. Sale items and gift cards are not eligible for return or refund.

Exchanges

The fastest way to get the item you want is to return the item you have (once your return is approved) and make a separate purchase for the new item.

Refunds

Once your return or claim is approved, you'll be automatically refunded on your original payment method within 5 to 10 business days. Please note it can take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at VitalFT20@gmail.com.

Questions?

For any return, refund, or order-related question, reach out to us anytime at VitalFT20@gmail.com.